Art. 84 FinSA from 2024
Art. 84 Recognition and Publication Recognition
1 Ombudsman'"s offices must be recognised by the Federal Department of Finance (FDF).
2 Organisations meeting the following conditions shall be recognised as ombudsman'"s offices:a. they and the persons charged by them with mediation are organisationally and financially independent, perform their task impartially, transparently and efficiently, and do not accept directives;b. they ensure that the persons charged by them with mediation have the necessary specialist skills; c. they have organisational regulations that ensure the proper functioning of the ombudsman'"s office and specify the admission conditions;d. they have procedural rules governing the procedure under Article 75;e. they have a schedule of contributions and costs in accordance with Article 80.
3 The FDF shall publish a list of ombudsman'"s offices.
4 If individual financial service providers have no possibility of being affiliated to an ombudsman'"s office, the FDF may require an ombudsman’s office to admit these financial service providers. Where two or more financial service providers have no appropriate ombudsman'"s office available to them, the Federal Council may create such an office.
Es besteht kein Anspruch auf Aktualität und Vollständigkeit/Richtigkeit.
